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How To Ensure Digital & GDPR Compliance In Healthcare IT

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Healthcare providers are in charge of huge amounts of highly sensitive data, and this makes them a key target for cyberattackers. Therefore it’s essential to maintain high standards of cybersecurity and effective and up to date IT systems. If you would like tailored IT support for healthcare, please contact us for further information. 

In the UK, healthcare providers must ensure compliance with NHS Digital standards and/or GDPR. Failure to do so increases the risk of cybersecurity breaches and puts patient data at risk, and may also lead to legal action or other penalties. 

This could leave the organisation vulnerable to ransomware attackers, where the attackers threaten to publish stolen data or refuse to unencrypt critical information unless a ransom is paid.

Healthcare organisations are regular targets for this type of cyberattack, because they are under intense pressure to keep their services running at all times, and have very little capacity for downtime. Furthermore, any leak of confidential information will severely diminish public trust and confidence. 

Therefore, criminal gangs deliberately target the healthcare sector because they are perceived as being more likely to pay the ransom. However, even if this drastic step is taken, there is no guarantee that access to data will be provided in return, and the malware will still be present. Furthermore, it increases the likelihood of being targeted in the future. 

 

What are NHS Digital standards and GDPR in IT for healthcare?

NHS Digital Standards

NHS Digital sets the standards for IT security and data management in the UK public healthcare sector. Developers and adopters must adhere to the Digital Technology Assessment Criteria (DTAC) during the procurement process or contract renewal as part of due diligence. 

The NHS England website explains: “The DTAC gives staff, patients and citizens confidence that the digital health tools they use meet our clinical safety, data protection, technical security, interoperability and usability and accessibility standards.”

“The DTAC brings together legislation and good practice in these areas. It is the national baseline criteria for digital health technologies entering and already used in the NHS and social care.”

GDPR in healthcare

The General Data Protection Regulation (GDPR) governs how organisations process and store personal data. This is a crucial issue in the healthcare sector due to the highly sensitive nature of the information they hold. 

All healthcare organisations must comply with stringent regulations regarding the accuracy, integrity and transparency of data storage and use. They must only collect necessary data, and patients must be informed about how their data is used. Furthermore, the data must be up to date, securely stored, and all compliance measures must be documented. 

If an organisation is found to be non compliant with GDPR, there are potential legal and financial repercussions. 

 

The importance of robust cybersecurity measures

Strong cybersecurity measures are the key to compliance with regulations and digital standards. All organisations should prioritise the following:

  • End-to-end encryption for all data
  • Multi-factor authentication for an extra layer of security beyond passwords, such as text or email codes or biodigital recognition technology. 
  • Responsible access control to ensure that access to patient data is restricted to strictly necessary purposes only 
  • Secure data storage solutions such as cloud services or remote data centres
  • Systems vulnerability testing and regular security audits to identify any vulnerabilities

 

Staff training on best practice for data protection

The most common cause of data breaches is human error, so it’s essential that all healthcare staff are trained in key areas including the following:

  • Handling patient data securely
  • Reporting any security suspicions or incidents promptly and via the correct channels
  • The correct process for collecting, processing and storing patient data
  • The current security measures in place, such as password management policies and two-factor authentication 
  • How to recognise potential phishing emails and malware infiltrations  

 

Have a data backup and disaster recovery plan in place

Healthcare organisations should regularly back up data and have a secure offsite method of data storage. A disaster recovery plan should be put in place and this should be tested to ensure that it can be smoothly implemented in a timely manner if necessary. 

Large healthcare organisations are required to appoint a Data Protection Officer to oversee compliance efforts, monitor data security and act as the first point of contact for regulators. 

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Top Tips for Successfully Upgrading Your Business Hardware

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Technical support for Windows 10 will end on 14 October 2025, and for some businesses this will precipitate the need to upgrade outdated hardware. Microsoft strongly recommends that users upgrade to Windows 11 in order to avoid increased cybersecurity risks and ensure the most efficient operating experience.

However, Windows 11 may not be compatible with older PCs or other hardware components. In this case, it’s the ideal time to invest in more modern IT equipment. Here’s a look at why upgrading your business hardware matters, and some tips for managing the process successfully.

If you’d like some professional support, our West Yorkshire IT solutions company will be happy to help. 

The risks of outdated hardware

Running a business on older hardware might seem to be a cost effective approach: if it still more or less does the job you need it for, why spend money on new equipment? This is understandable if you have a tight budget and want to prioritise investing in other areas of your business. However, it can also be a false economy. Here’s why:

Increased cybersecurity vulnerabilities: older systems can be incompatible with the most up to date and effective security tools, such as PCs that are too old to run Windows 11. Cyberattacks can be financially devastating for businesses, and may also lead to breaches of data protection regulations and legal penalties. 

Slow performance: older systems can struggle to cope with the demands of modern software, or not be compatible with it at all. This can make your business less competitive, and sluggish IT can slow productivity and increase the risk of human error. It’s also frustrating and demoralising for staff, and can lead to a worse standard of customer service. 

Risk of failures: Older hardware is subject to a lot of wear and tear, and this increases the risk of downtime and system failures. It may be at risk of failing beyond repair, which can cause significant damage and disruption to your business, particularly if your data is not sufficiently backed up. 

The benefits of upgrading your hardware

Upgrading to new hardware will give your business operations the benefit of faster processing speeds and increasing storage capacity; the most effective and modern security features; greater smoothness and reliability; increased compatibility with new software; and less downtime and maintenance costs. 

How to plan your hardware upgrade

Carry out an audit of your existing systems

The first step is to conduct a thorough audit of your existing IT infrastructure, including all PCs, servers, network equipment, laptops and other edge devices. Evaluate the age and performance issues of each device, such as slow running speeds, recurring glitches, downtime, and other operator issues.

Ascertain if the hardware is capable of supporting existing software or handling future upgrades such as Windows 11. Consider what your future growth plans for your business are, and what role your hardware will play in this. For example, will you need hardware that can handle virtual desktops if you want to increase remote work or transition to the cloud.  

Establish your budget 

Put a budget in place to include the cost of new hardware, and the installation and configuration fees (unless you have an in-house IT team). Also factor in downtime and lost productivity during the transition and testing process. You can minimise this by planning ahead for quieter times for the upgrades, such as evenings and weekends. 

If your budget does not allow for a complete upgrade, prioritise the most important and urgent needs. Other options include financing deals with IT providers or hire purchase schemes to spread the cost. 

Procure new hardware

Consider the demands of your workload and storage requirements, if you are looking to grow the business or remain at the same level, and hardware that will be compatible with your remaining IT infrastructure and software. Other considerations include the latest in-built security features, and the level of technical support and warranties available. 

Plan a phased approach

Put a plan in place to ensure that you have a smooth and well organised transition. Start by backing up your critical data and testing the recovery procedures. Start with a phased rollout on your least essential operating systems before moving on to the key infrastructure. Test all new hardware for compatibility with existing systems.

Train staff

Support your staff so that they are able to understand and operate the new hardware smoothly. For example, they may need to use new interfaces or software, and get used to enhanced security measures such as two-factor authentication.

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Government Confirms Extra £75m To Upgrade Hospice IT Systems

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The government has confirmed that £25 million has been released to upgrade hospice IT systems and modernise facilities, with a further £75 million being made available from April. As the healthcare sector continues to undergo a digital transformation, it’s crucial that hospices have access to modern IT systems and adequate IT support for healthcare.

In a press release, the Department of Health and Social Care explains that digitalisation will be a key focus of the new investment. This will allow hospices to expand their services into remote care, which will give patients the option of receiving end of life care in their own homes. 

Modernised IT systems will also support safe and efficient data sharing between healthcare institutions. This will mean that patients receive the most timely treatment, and it will save time and reduce the administrative workload for staff. It will also ensure that healthcare providers have access to the most accurate and up to date information. 

Ultimately, digital transformation of hospices will ease the current pressure of demand on hospitals, because more patients will have the option of personalised care in their own homes. To achieve this aim, hospices will be using some of the funding to invest in mobile devices and equipment. 

The first cash injection of £25 million is currently being distributed, and a further £75 million will be delivered from April. In total, over 170 hospices across the country will receive the funding. 

“The largest investment in a generation”

Minister for Care, Stephen Kinnock said: “This is the largest investment in a generation to help transform hospice facilities across England. From upgrading patient rooms to improving gardens and outdoor spaces, this funding will make a real difference to people at the end of their lives.”

He added: “Hospices provide invaluable care and support when people need it most and this funding boost will ensure they are able to continue delivering exceptional care in better, modernised facilities.”

How IT service providers can support digital transformation

Managed IT service providers can help hospices and other healthcare providers to make a seamless and secure transition to new digital technologies in the following ways: 

Assisting with the procurement process

Selecting the right technology and equipment is essential to the success of the process, helping to streamline care and day to day  operations. However, the procurement process can be challenging and complex, particularly as digital technology is a rapidly evolving field.

IT professionals can help by conducting needs assessments to identify which technology solutions would be the most appropriate fit for the hospice’s aims and requirements. They can also ensure that the technology solutions will adhere to the compliance standards, such as GDPR and NHS Digital Guidelines. 

Experienced IT technicians will also be knowledgeable about the best vendors and suppliers of hardware and software, and may be able to negotiate discounts and additional support services. 

Implementing robust cybersecurity measures

Cyber security is a key priority in healthcare, where high volumes of sensitive patient data are being handled. Furthermore, healthcare organisations are prime targets for cyberattackers, because the critical nature of their operations makes them vulnerable to ransomware demands. Stolen personal data can also be sold on the black market. 

The expansion of remote hospice care means that robust cybersecurity is more important than ever. A managed IT service provider can help by ensuring that all critical data and edge devices are protected by cybersecurity protocols such as firewalls, encryption, and multi-factor authentication. 

The team will also conduct regular security audits to ensure that the measures are effective, up to date and appropriate. Ongoing monitoring and threat detection systems can also be put in place to proactively manage security and mitigate any issues before they have a wider impact. 

Assisting with cloud migration 

Secure cloud storage solutions provide safe and flexible data storage solutions. IT professionals can oversee this process for hospices and healthcare providers, ensuring that all the relevant regulatory requirements are met, and that the highest standards of cybersecurity are in place, with off-site data backup in a dedicated data centre. 

Integrating new and existing technologies

A professional IT service provider can ensure that there is compatibility between new and legacy systems, reducing the risk of disruptions. They can also provide an ongoing support and maintenance service to ensure a safe and seamless transition. 

Technology has the potential to create a more accessible and personalized healthcare system, which is empowering for patients and will lead to a higher quality of care.

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What Was The First Ever Cyber Security Suite?

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A modern business computer system must be designed with security at the forefront. Using a dedicated IT services company will ensure that your company’s computer system has been designed with security in mind, giving your business the best possible chance to avoid malicious actors.

This was not always the case, of course. Microsoft Windows, up until the Trustworthy Computing initiative, was somewhat infamous for its lax security, which led to some of the biggest and most damaging virus attacks in the business world.

The business computer world largely began in the 1970s outside of mainframes and supercomputers, but it would take until 1987 for the first ever anti-virus software to be sold, and it took one of the most unusual, ambitious and enigmatic programmers who ever lived to bring it to market.

Battling The Brain

By some accounts, the first anti-virus software ever made was Reaper in 1972, a virus program designed to destroy another virus known as Creeper.

Creeper was a largely harmless virus by modern standards, designed simply to replicate itself to see how far it could spread across the ARPANET computer network, although it did slow down some early terminal systems.

A decade later, the first major virus infection, Brain, affected computers around the world in 1986. Whilst designed to protect a heart monitoring primarily sold from Pakistan, the Alvi brothers who developed the software and copy-protection system were inundated with phone calls demanding the software be removed.

At the same time, a bored programmer at Lockheed by the name of John McAfee found out about the Brain virus and realised that there was a market for a service that would remove viruses and restore the data of affected machines and disks as much as possible.

Initially, this took the form of a virus-busting “Anti-Virus paramedic unit” in a motor home that would travel to businesses across the United States to scan for “virus residue” on their computer from Brain.

Whilst initially a manual process, he would soon create a software package to automate the process, and McAfee VirusScan became the first-ever commercial anti-virus software package.

Making Money From Freebies

He adopted a somewhat unique approach to distributing VirusScan initially; it was available for free on Bulletin Board Systems (BBS), the rudimentary early internet of the 1980s, and home users could use the system without paying any fees.

This would inspire them to install it onto office computers and it was here that McAfee Associates would charge for installation and support. This system is common in the software world today but it was groundbreaking at the time.

Mr McAfee would make millions from VirusScan and the expanded computer security market he pioneered, but as quickly as he would rise as a leading light in the computer world, one interview would cause his reputation to unravel.

The Michelangelo Apocalypse

One of the most infamous chapters in the history of cybersecurity concerned the virus Michelangelo, a devastating boot sector virus that would activate on 6th March and make data irretrievable for average users.

It easily spread from disk to disk, and when some software manufacturers inadvertently shipped products infected with Michelangelo, it created a scare that would not be seen until the Millennium Bug.

At the centre of the public hysteria was John McAfee, the most public face of computer security, who was quoted as saying that the virus could wipe up to five million computers although, for the rest of his life, he would claim that this quote was taken out of context.

 

It led to a spike in sales of antivirus software and an ominous sense of foreboding leading up to the day, but the final estimate of computers affected on 6th March 1991 is believed to have been less than 10,000 in total.

Much like the Millennium Bug, there are two sides to the story.

The first is that the preparation worked and people were now far more aware of data security, developing antivirus habits that will ensure that their business is protected in the future.

The other, more cynical and much louder side believed that Mr McAfee had, at best, sensationalised the virus to sell more software, whilst others claimed that he and others in the anti-virus world had engineered the entire scare as a hoax.

Whilst his company would go public in 1992, he would step down a year later, his reputation affected by the furore surrounding Michelangelo, and he would become one of McAfee Associates’ loudest critics until he died in 2021.

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Why And How Businesses Should Prepare For Windows 10 EOL

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Windows 10, the Microsoft operating system, reaches the official End of Life (EOL) on 14th October 2025. This means that security patches, updates, and technical support will no longer be available for the operating system (OS). Microsoft strongly recommends that anyone still using Windows 10 upgrade to Windows 11 before 25 October. 

If your business is still heavily reliant on Windows 10, it’s advisable to start preparing for the transition. If you would like some help exploring your options or implementing a new system, our IT support service in Bradford and the surrounding areas will be happy to assist. 

Why Windows 10 EOL is significant

Security risks

Windows 10 will continue to operate after 25 October, but it will no longer receive security updates. This means that any business using the OS will be much more vulnerable to cyberattacks, viruses and data breaches. This could involve malware or ransomware attacks, which can have a devastating effect on the finances and reputation of a business. 

Running unsupported software could also lead to compliance violations with regulatory frameworks such as the GDPR, even if a cyberattack does not occur. Failure to comply with the relevant legislation could lead to prosecution and fines. 

Discontinued technical support

The end of updates mean that Windows 10 will not receive any official technical support from Microsoft to resolve any existing or future issues. This can cause serious disruption to business operations, and increases the potential for mistakes and delays. 

Furthermore, your business won’t be able to benefit from any new features, which can make it less competitive and efficient over time.  

Reduced compatibility with other technologies

An outdated OS will become increasingly incompatible with other applications and software, which will limit your ability to introduce new features and ways of working that could enhance your business operations. Any existing software that runs with Windows 10 will stop receiving updates and security fixes, further compromising the safety of your data.

Working with outdated software can also lower staff productivity and morale, as they become frustrated with constant glitches and increasing loss of functionality. In customer-facing businesses, this lack of efficiency can reduce the quality of communications and is a sign that the business is not proactive or investing in the future.

What are the options for current users of Windows 10?

Upgrading to Windows 11

Microsoft recommends upgrading to Windows 11, which is designed to offer a premium user experience, and has heightened security features. If you have a compatible PC, it is possible to upgrade to some editions of Windows 11 for free. Check if you have the right hardware, and the features of the new OS are compatible with your requirements.

Migrating to a cloud based OS

If upgrading to Windows 11 is not possible, then an alternative would be to migrate to a cloud-based virtual desktop such as Microsoft 365 Cloud PC or Windows 365. 

Extended security updates

For businesses who are unable to upgrade to a new OS by the cut-off date, it may be possible to purchase extended security updates from Microsoft. However, this will only provide the most critical security patches, and is not a cost-effective solution. It should only be considered as a last resort, and plans for a future upgrade should be made.

How to prepare for Windows 10 EOL

Carry out an audit 

Conduct an audit of your current IT infrastructure and identify any systems that are running Windows 10. Check if the hardware is compatible with upgrading to Windows 11.

Create timeline for migration

Develop an upgrade plan and put a timescale in place to ensure you stay on track. Back up critical data to mitigate the risk of losses, and consider replacing any PCs or other devices that will no longer be compatible with Windows OS. Employees will require training to ensure they fully understand the features of the new OS. 

What are the benefits of professional IT support?

Managing the transition to a new OS can be challenging, particularly if you do not have an in-house IT team. Errors could create a heightened security risk or lead to costly delays in business operations. 

A professional IT service provider can help your business to transition to the most appropriate new OS and ensure that all your hardware and software is fully up to date and integrated. You will also benefit from the most advanced cybersecurity solutions available, and ongoing support with a 24/7 helpdesk, and remote or onsite support if needed.

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The Importance Of Cyber Security For Academic Institutions

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The risk of a cyberattack is increasing at a rapid rate, as cybercriminals become more sophisticated and specific in their targets. One of the areas that attracts a lot of attention from hostile states and cybercriminals is the field of academic research. Often this work requires international collaboration, and contains large amounts of sensitive information.

Academic research is also vulnerable to intellectual property theft, and could be used for malign purposes. Therefore it is essential that higher education institutions take a vigilant approach to cybersecurity. UK universities carry out some of the world’s most cutting-edge research, and collaborate with teams from around the world. 

This enhances the quality of the work and also attracts investment and enables further research projects. However, it also makes UK educational institutions a particularly attractive target for cybercriminals, particularly in the field of science and technology research. 

The National Cyber Security Centre has recently issued guidelines for researchers to help them manage cybersecurity, protect their intellectual property, maintain academic freedoms, and also to ensure compliance with legal data regulations. 

Here’s a look at the most important steps to take, and how our Leeds cyber security services can help you with the most up to date knowledge and technologies. 

Protecting Intellectual Property

Putting robust access control measures in place to protect intellectual property is essential when working with research partners or entering into a funding arrangement with a commercial organisation. Sensitive information should only be accessible to those who have an essential need, and non-disclosure agreements should be put in place. 

If you are using collaborative IT platforms, a risk assessment should be carried out by a member of the IT team to understand the security protocols and ensure that they are adequate, up to date and properly followed by everyone involved in the project. 

The system should have measures in place to detect any unauthorised access attempts and to protect data from malicious activities from both inside and outside the network. 

Ensuring regulatory compliance

It’s essential to understand and adhere to the relevant legal frameworks for the research project and nature of the collaboration. For example, personal data needs to be compliant with the General Data Protection Regulation (GDPR), and appropriate measures should be taken to protect it. 

Furthermore, some research may be subject to export control regulations, and will require an export licence for both physical and electronic exports with overseas partners, or for teaching international students. There are tools available to check if this is the case with individual projects. 

In all cases, due diligence should be conducted when considering a proposal to work with a new research partner, particularly if it will be an international team. This includes financial, ethical, and legal considerations as well as cyber security.

How to help your institution to maintain first-class security

There are some basic measures all institutions should take to ensure a good level of cybersecurity. These include the following:

  • Protecting emails with strong passwords and two-factor authentication
  • Installing the latest security updates and software
  • Always backing up critical data
  • Securing portable devices such as phones and laptops with lockable screens
  • Taking extra security measures when travelling, such as never using public WiFi networks, never leaving digital devices unattended, and encrypting electronic communications. 

How a managed service provider can help

As an IT service provider with extensive experience of cyber security and the education sector, we can help you improve your cyber security infrastructure in the following ways:

  • Cybersecurity risk assessments
  • Secure cloud and data storage solutions
  • Compliance support for GDPR and export controls
  • Network security monitoring and threat mitigation

By taking proactive steps to secure your research, you can ensure that your valuable work remains protected against cyber threats and intellectual property theft. 

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What Are Edge Devices & Why Are They A Cybersecurity Risk?

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An international alliance of cybersecurity agencies, including the UK’s NCSC, has issued a new set of guidelines to counter the growing risk of cyber attacks that target edge devices. Some of the guidance is aimed at manufacturers of edge devices, but there are also sections aimed at leaders of businesses and critical infrastructure organisations. 

Here’s a look at what edge devices are, why they pose a cybersecurity risk for businesses, and how the threats can be mitigated. If you are looking for more in-depth IT support in Wakefield or the surrounding areas, please get in touch today and we’ll be happy to discuss your options. 

What are edge devices?

The NCSC explains that edge devices are internet-connected hardware that sits at the “edge” of a network. They act as entry points for data between local networks and the wider internet. Examples of edge devices include:

  • Routers and modems
  • Smart appliances such as printers and wearables such as watches and fitness trackers
  • IoT devices, such as smart lightbulbs or thermostats
  • Industrial sensors for monitoring equipment
  • Cameras for surveillance and video conferencing

These devices constantly transmit and process data to cloud based services or centralised IT systems. They can be found almost anywhere, from vehicle dashboards to medical implants, and are widely used in domestic, healthcare and business settings. In fact, they are fast becoming essential to the functioning of modern life. 

Why do edge devices pose a heightened cybersecurity risk?

Edge devices often handle high volumes of important data in real time, and they connect directly to external networks. This makes them a particularly attractive target for cybercriminals who are looking to fraudulently obtain access to sensitive information. When a hacker infiltrates an edge device, they can gain access to the wider IT infrastructure.

Eric Chudow, an NSA cybersecurity vulnerability analysis subject matter expert, explains: “As organisations scale their enterprises, even though securing all devices is important, prioritizing edge device security is vital to defend the many endpoints, critical services and sensitive data they protect.”

“Edge devices act as boundaries between organizations’ internal enterprise networks and the Internet; if left unsecured, even unskilled malicious cyber actors have an easier time finding and exploiting vulnerabilities in their software or configurations.” 

Common vulnerabilities of edge devices 

Weak security protocols

Edge devices can be easily compromised by weak passwords and encryption. Manufacturers often issue devices with default passwords that are never changed by the end user, making them easy targets for hackers. 

Encryption may not be robust enough on some devices, as manufacturers prioritise the user-friendliness of the device over security concerns. 

Insufficient security updates

Edge devices often do not receive automatic security updates and patches, and may be running with outdated software. This can make them more vulnerable to cyber attacks.

Overly complex structures

Edge devices tend to proliferate, and many have unused or unnecessary ports and features. This makes them more difficult to manage and keep secure. 

How businesses can strengthen edge device security

There are some basic steps that businesses can take to protect themselves from the risks posed by edge devices, including the following:

Implement multi-factor authentication

Ensure that all default passwords are changed and replaced with strong and unique passwords, and change them on a regular basis, or when any key members of staff leave or transfer to a different department. Reinforce access control with multi-factor authentication wherever possible. 

Adopt a ‘zero trust’ policy, where all devices and users must be verified each time they require network access. It may be possible to isolate some edge devices from the most critical aspects of your IT infrastructure with network segmentation.

Regular security updates

All edge devices should be regularly updated with the latest security patches and firmware updates. Check out reviews and recommendations for products with the highest standards of in-built cyber security. A managed IT service provider can assist with this. 

Seek professional advice

If you are a small to medium business without a dedicated IT team, managing edge device security can be particularly challenging. It may be beneficial to partner with a trusted local IT support service provider, who will be able to carry out a security review of your current IT infrastructure, make recommendations and implement upgrades.

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How IT Services Can Solve Top Tech Challenges for Businesses

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According to research carried out by Warwick Business School, business leaders view their biggest current challenge as shifts in technology, rating it ahead of political disruption, rising inflation, or fluctuating customer preferences. This is perhaps not surprising, and technology is now the driving engine behind most businesses. 

However, there’s no denying that the shifts in technology have been gathering pace over the past few years, as AI tools burst onto the scene while the threat of cyberattacks grows more acute. Even the most tech-savvy companies need to act quickly to keep up with the pace of change and ensure that their systems are up to date.

For businesses with other priorities, managing technology effectively can be a huge challenge. However, ignoring the issue until a smaller problem grows into a crisis is obviously not the answer. Malfunctioning or outdated IT systems can slow down growth and productivity, leading to increased costs and weaker competitiveness. 

Here’s a look at how our IT Solutions can help businesses in West Yorkshire to meet some of the most common tech challenges.

Upgrading out of date software

Keeping up to date with rapidly evolving technology can be a challenge, particularly if you do not have an in-house IT team, or staff members divide IT management with other job roles. However, you could be missing out on the most appropriate and effective tools, as well as running a security risk and experiencing frequent downtime if your software is outdated. 

Our managed IT service can provide you with expert advice on selecting and implementing the most up to date and suitable software for your business and sector. This can enhance productivity and possibly automate processes that currently have to be carried out by staff, saving time and reducing the margin of human error. 

Our technicians can oversee the installation of new software to ensure that it integrates seamlessly with your existing systems, and will also offer training and ongoing support to help your team understand all the features and capabilities of the new technology. 

Supporting remote workers

Since the Covid pandemic, there has been a marked increase in the number of staff working remotely or with a hybrid arrangement. This trend looks set to continue, as research consistently shows that the majority of employees are in favour of the arrangement. 

While it can offer many benefits for businesses, such as opening up the talent pool and saving on renting physical office space, it can also create fresh IT challenges, particularly around security, access and communication. 

Our managed IT service can help your business to set up secure remote access solutions, such as cloud-based systems and virtual private networks. We can also implement fully integrated communications platforms that allow staff to easily message, videocall, and share files in one user-friendly interface. 

Our technicians can also ensure that appropriate endpoint security measures are in place, such as equipping all remote devices with automation security updates, two factor authentication, and other cybersecurity strategies. 

Updating communication systems

The government intends to fully transition the landline telecommunications network to a digital service by 2027, so businesses need to make sure that they are ready and prepared for the migration. Our team can help businesses ensure a smooth transition to VoIP systems, which if well managed, can perform better and be more cost effective. 

For example, with a fully digital system, it’s possible to unify your communication tools into one platform, so that your business can have an integrated voice video and messaging system. 

This can help to streamline your work processes, and equip your staff with modern communication tools. This can increase collaboration between teams, and create more effective customer service and client connections. 

Implementing the latest cybersecurity solutions

Cyber attacks are increasing in frequency and severity each day, and the results can be devastating for your business, causing significant damages to finances, productivity and reputation. 

Our technicians will carry out a review of your current IT infrastructure and security measures, identify any areas of weakness and make recommendations for any upgrades and improvements. We can oversee the installation of new security software, and train your staff in cybersecurity best practices. 

We can also help your business to be compliant with data protection regulations, and work to achieve CyberEssentials accreditation, which is necessary if you want to work with government departments or contractors.

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How Businesses Are Fighting The Threat Of Ransomware Attacks

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Ransomware attacks are increasing in frequency and severity, and represent the biggest cybersecurity threat to businesses and organisations today. They involve a malicious actor encrypting sensitive or critical data and demanding payment for its release. Such attacks damage businesses financially, disrupt operations and compromise public trust.

Here’s a look at the latest measures the government is taking to counter the growing threat of ransomware attacks, and how our cyber security services in Leeds and the surrounding areas can help. 

New public consultation to seek views on ransomware strategy

The National Cyber Security Centre (NCSC) reports that the Home Office has launched a public consultation to seek views on three new proposals. The robust measures are designed to tackle ransomware criminals who target businesses and organisations. 

Cybercriminals can act from anywhere in the world, with the choice of locations expanding as digital globalisation increases every day. They are also constantly adapting and evolving their strategies to cause maximum impact and increase their financial gains. 

Therefore it is essential that governments take proactive steps to monitor and counter international cyber threats and ensure that the UK is not seen as an easy target. 

Three proposals will be considered

The consultation will consider three proposals, including the following: a ban on ransomware payments for all public sector bodies and critical national infrastructure; enhanced advice and guidance services for ransomware victims, prioritising payment prevention and powers for the National Crime Agency to block payments to known criminals. 

Furthermore, the consultation will seek views on a mandatory reporting regime for ransomware incidents, and increased use of intelligence to warn businesses about emerging ransomware threats and the most prominent and injurious organised ransomware groups. 

NCSC head: “Vital step”

Commenting on the consultation’s launch, NCSC CEO Richard Horne said: “This consultation marks a vital step in our efforts to protect the UK from the crippling effects of ransomware attacks and the associated economic and societal costs.”

He added: “Organisations of all sizes need to build their defences against cyber attacks such as ransomware, and our website contains a wealth of advice tailored to different organisations.  In addition, using proven frameworks like Cyber Essentials, and free services like NCSC’s Early Warning, will help to strengthen their overall security posture.”

“Organisations across the country need to strengthen their ability to continue operations in the face of the disruption caused by successful ransomware attacks.”

“This isn’t just about having backups in place: organisations need to make sure they have tested plans to continue their operations in the extended absence of IT should an attack be successful, and have a tested plan to rebuild their systems from backups.”

How managed IT services can assist ransomware prevention

A managed IT service can provide tailored cybersecurity strategies, alongside professionals who have knowledge and expertise across a variety of sectors, including healthcare, insurance, education, manufacturing, and many more. This gives you peace of mind that your business is well protected, allowing you to focus on other goals. 

Here are some of the measures we can take to manage cyberthreats.

Conducting a comprehensive risk assessment

Our team will assess your current IT infrastructure and cyber security measures to identify any weaknesses and vulnerabilities. We will address any issues, and make recommendations for more effective and advanced cyber security measures. 

 

For example, advanced anti-malware and antivirus tools can be installed on all endpoints such as mobile phones, laptops, desktops and other devices. These tools will also automatically keep all devices updated with the latest security patches.

For an extra level of protection, we can also carry out simulated attacks to test the strength of the security measures and identify any areas that require further action. 

Proactive monitoring of threats

Once our team is confident that your IT security is as strong as it can be, we will use the most up to date and advanced tools to proactively monitor the system 24/7 for cyber threats. As soon as any unusual activity is detected, prompt action will be taken to isolate the affected area to stop or contain any malicious software. 

Data backup and recovery

It is crucial to regularly back up all critical information and sensitive data to mitigate the threat of a ransomware attack. The more effective your data back up and recovery solution, the less power that ransomware criminals can yield. 

We have our own data recovery centre that is protected by robust physical and cyber security measures, so all your critical data can be safely stored off site and recovered quickly in the event of an attack. 

Simple steps that all businesses can take now

There are some basic steps you can take today to reduce your risk of falling victim to a cyberattack, including the following:

Educating staff

Many cyber attacks are enabled unwittingly by staff members who are unaware of, or do not follow safety protocols. Hold regular training sessions for employees, particularly those who work with sensitive information and all new starters. 

The training should include instructions on how to recognise phishing emails, and the steps to take if any malicious activity is suspected. 

Implementing basic security measures 

All software should be regularly updated with patches and security updates issued by the provider. Passwords should be strong, and also be regularly changed, particularly after a member of staff has left or transferred to a different department. Use multi-factor authentication for all accounts, devices and IT systems.

Don’t wait until after an attack to protect your business

As we have seen, the threat of ransomware attacks is becoming greater every day. It is impossible to completely prevent your business from becoming a target, but there are plenty of steps you can take to manage the risk. 

A proactive approach to cybersecurity is the best way to safeguard your business, and also contribute to the government’s aim to make the UK an unattractive target for ransomware criminals.

it support healthcare

Why Is The Healthcare Sector A Top Target For Cyberattacks?

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The healthcare sector has seen an alarming rise in the number of cyber attacks over the past few years, causing serious disruption to patient services, financial losses and an erosion of public trust. Here’s a look at why the sector is a growing target for cybercriminals, and how IT support for healthcare is part of the solution. 

Access to sensitive personal data

Healthcare organisations have to store high volumes of sensitive data, including medical records and other documents with personal details. Criminals target these records in order to sell them on the black market or carry out identity theft. This can enable fraudulent financial transactions with a low risk of early detection. 

Outdated IT systems

One of the biggest contributory factors to last summer’s large-scale cyberattack on NHS services was identified as outdated IT systems, which may not be compatible with the provider’s latest security updates. This means that there may be easily identifiable weaknesses that can be exploited by cybercriminals. 

On 3 June 2024, a Russian-based hacking group named Qilin launched a ransomware attack on Synnovis, a pathology service for several major London NHS hospitals. According to BBC News, this led to the postponement of almost 5,000 acute outpatient appointments and 1,391 operations. 

Qilin demanded a ransom of £40m, which was not paid, leading to the publication of sensitive patient data on the dark web. The group has targeted other healthcare systems around the world. 

Prof Ciaran Martin, the founding CEO of the UK’s National Cyber Security Centre (NCSC), told the BBC: “I was horrified, but not completely surprised. Ransomware attacks on healthcare are a major global problem.”

He added: “In parts of the NHS estate, it’s quite clear that some of the IT is out of date.” He also emphasised the importance of basic security practices, stating: “Those little things make the point of entry quite a lot harder for the thugs to get in.” These include implementing security patches, being vigilant for phishing emails and regularly changing passwords.

The high price of not paying ransoms

Cybercriminals also exploit the critical nature of healthcare services, where disruption to services not only leads to financial losses, but also potential harm to patients and even the loss of life. This means the organisation may be more likely to give in to demands for ransoms. 

How IT support services can help to mitigate the threat

The threat of cyberattacks is only going to grow more severe in the future, and the government has now announced a funding package to upgrade the NHS’s outdated IT infrastructure. Here’s how a managed service can help.

Proactive cybersecurity measures

An IT support service will be able to implement tailored cybersecurity solutions, including advanced threat detection tools and endpoint protection. Other measures may include introducing automated patches and updates, alongside proactive monitoring to detect potential threats and vulnerabilities before they escalate. 

Zero trust framework

The IT experts will adopt a ‘zero trust’ approach for robust cyber security. This means implementing stronger identity verification, such as two-factor authentication for access to all devices. They may also place strict controls on who can access the most sensitive data to reduce the risk of malicious inside actors.

Educating staff

Sometimes, cybercriminals exploit basic flaws such as weak passwords or a lack of awareness about email protocol. An IT service provider can help to educate staff on basic security measures.

Developing an incident response plan

Should the worst happen, the IT support team will have an effective plan that can be swiftly rolled out to mitigate the damage. This may include off-site back up data storage, a clear chain of command, and a dedicated response unit who will carry out simulated attacks to test the effectiveness of the plan. 

Specialist knowledge

One of the consequences of the NHS running on legacy systems, sometimes decades old, is that there is no centralised IT infrastructure. The systems are very fragmented, which leads to further security vulnerabilities and also makes implementing new technologies very complex and challenging.

Specialist IT providers have years of experience of dealing with complex IT projects, and can bring their knowledge and expertise to the upgrades to assist in-house teams or take over certain areas of the project. 

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